This mobile companion app is designed for Deskpro, a leading helpdesk software tailored for modern organizations. The app allows Deskpro agents to efficiently manage tickets using their iPhone or iPad with the same effectiveness as the desktop version. To utilize this app, an existing Deskpro helpdesk system with the latest Deskpro version is required.
- Create new tickets, users, and organizations.
- Effortlessly filter, sort, assign, and update tickets.
- Access quick ticket actions by swiping left in the ticket list.
- Customize the ticket view to display custom fields or labels based on preference.
- Utilize mass actions for increased productivity.
- Respond promptly using predefined responses and shortcuts.
- Attach files from local storage, iCloud Drive, or Dropbox directly to tickets.
- Receive iOS notifications to stay informed about ticket updates.
- Explore advanced features like managing problems and incidents within the app.
Overview
Deskpro is a Freeware software in the category Business developed by Deskpro Ltd.
The latest version of Deskpro is 2.4, released on 05/30/2024. It was initially added to our database on 05/30/2024.
Deskpro runs on the following operating systems: iOS.
Users of Deskpro gave it a rating of 2 out of 5 stars.
Pros
- Robust ticketing system for managing customer inquiries and issues
- Customizable ticket workflows and automation capabilities to streamline support processes
- Multi-channel support options including email, chat, social media, and phone integration
- Integrated knowledge base for self-service support
- Powerful reporting and analytics tools to track performance metrics and identify trends
- Flexible deployment options - cloud-based or on-premise
- Scalable solution suitable for small businesses to large enterprises
Cons
- Steep learning curve for setup and configuration due to the extensive feature set
- May require additional training for users to utilize the full range of functionalities effectively
- Higher cost compared to some simpler ticketing solutions
- Some users may find the user interface overwhelming initially
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