Deskpro 2.4

Deskpro Ltd ❘ Freeware ❘
iOS
out of 11 votes

Streamline Your Customer Support with Deskpro

Peter Salakani

02/23/2025

Deskpro offers a comprehensive ticketing system that enhances team collaboration and boosts customer satisfaction, making it an essential tool for support teams.

This mobile companion app is designed for Deskpro, a leading helpdesk software tailored for modern organizations. The app allows Deskpro agents to efficiently manage tickets using their iPhone or iPad with the same effectiveness as the desktop version. To utilize this app, an existing Deskpro helpdesk system with the latest Deskpro version is required.

Create new tickets, users, and organizations.
Effortlessly filter, sort, assign, and update tickets.
Access quick ticket actions by swiping left in the ticket list.
Customize the ticket view to display custom fields or labels based on preference.
Utilize mass actions for increased productivity.
Respond promptly using predefined responses and shortcuts.
Attach files from local storage, iCloud Drive, or Dropbox directly to tickets.
Receive iOS notifications to stay informed about ticket updates.
Explore advanced features like managing problems and incidents within the app.

Overview

Deskpro is a Freeware software in the category Business developed by Deskpro Ltd.

The latest version of Deskpro is 2.4, released on 05/30/2024. It was initially added to our database on 05/30/2024.

Deskpro runs on the following operating systems: iOS.

Users of Deskpro gave it a rating of 2 out of 5 stars.

Pros

Robust ticketing system for managing customer inquiries and issues
Customizable ticket workflows and automation capabilities to streamline support processes
Multi-channel support options including email, chat, social media, and phone integration
Integrated knowledge base for self-service support
Powerful reporting and analytics tools to track performance metrics and identify trends
Flexible deployment options - cloud-based or on-premise
Scalable solution suitable for small businesses to large enterprises

Cons

Steep learning curve for setup and configuration due to the extensive feature set
May require additional training for users to utilize the full range of functionalities effectively
Higher cost compared to some simpler ticketing solutions
Some users may find the user interface overwhelming initially

Peter Salakani

I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.

Latest Reviews by Peter Salakani

Screenshots (Click to view larger)

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

	Art Unlock Your Creativity with Art by Fogware Publishing
	8-Bit Armies Nostalgic Strategy Reimagined in 8-Bit Armies
	boxes Innovative Design Tool for Efficient Organization
	eduVPN Client Secure and Easy Access to Educational Networks with eduVPN Client
	o2 Cloud Seamless Cloud Solutions with o2 Cloud by O2-De
	Gorn Brutal Gladiatorial Combat in VR Delivers an Unforgettable Experience

Most Popular Downloads

	UpdateStar Premium Edition Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
	Microsoft Edge A New Standard in Web Browsing
	Google Chrome Fast and Versatile Web Browser
	Microsoft Visual C++ 2015 Redistributable Package Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
	Microsoft Visual C++ 2010 Redistributable Essential Component for Running Visual C++ Applications
	Microsoft OneDrive Streamline Your File Management with Microsoft OneDrive